Return and Refund Policy

Returns  

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at care@cromostyle.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  

If you need to exchange it for the same item, send us an email at care@cromostyle.com and send your item to: CROMOSTYLE E-COMMERCE (P) LIMITED,30-Tagore Street, Senthil Nagar,Thirumullaivoyal Chennai Tamil Nadu IN 600062.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: CROMOSTYLE E-COMMERCE (P) LIMITED,30-Tagore Street, Senthil Nagar,Thirumullaivoyal, Chennai, Tamil Nadu, INDIA. PIN-600062

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs.75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund Duration

1. For refund eligible products - Once the item is received at our warehouse, it undergoes a Quality Check which takes about 2 days. Typically the refund process is initiated within 2 days after Quality Check. The receipt of the payment would depend on the mode of payment chosen by you.
   The expected timelines along with respective refund scenarios are as below:

   Mode Of Payment	Refund Scenario	Quality Check Required	Resolution Time
   Credit Card/Debit Card/Net-banking	Rejected before dispatch	No	10 days from the Date of Rejection
   Credit Card /Debit Card/Net-banking	Rejected before delivery	No	10 days from the Date of Rejection
   Credit Card /Debit Card/Net-banking	Refund after Delivery	Yes	10 days after the Quality Check
   Mobile Wallet	Rejected before dispatch	No	10 days from the Date of Rejection
   Mobile Wallet	Rejected before delivery	No	10 days from the Date of Rejection
   Mobile Wallet	Refund after Delivery	Yes	10 days after the Quality Check
   Cash on Delivery	Refund after Delivery - NEFT	Yes	14 days after the Quality Check
   Cash on Delivery	Refund after Delivery - Cheque	Yes	21 days after the Quality Check

2. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an SMS to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 kindly check your bank or credit card account for confirmation.
3. For value paid through Mobile Wallet, refund would be processed in terms of crediting the points back to your wallet only and will not be refunded in terms of money.
4. If a Coupon Code of Gift Card was utilized by you in placing the order, in case of refund the respective value would be refunded through Coupon Code or Gift Card only.